What is managed EDI support?

Managed EDI support provides ongoing monitoring, maintenance, and updates for your EDI operations. • 24/7 monitoring and alerting for all EDI transactions • Mapping updates and maintenance as requirements change • Trading partner onboarding assistance for new connections • Technical support and issue resolution

How quickly do you respond to issues?

We respond to critical issues within 1-2 hours, standard issues within one business day. • Critical issues: 1-2 hour response time • Standard issues: Within one business day • Regular updates until resolution • Proactive monitoring prevents many issues before they occur

How much does managed EDI support cost?

Managed EDI support costs range from £500 to £5,000+ per month depending on scope. • Basic support: £500-£1,500 per month • Standard support: £1,500-£3,000 per month • Enterprise support: £3,000-£5,000+ per month • Pricing based on transaction volume and support level

What monitoring do you provide?

We provide 24/7 monitoring of all EDI transactions, communication channels, and system health. • Real-time transaction monitoring and alerting • Communication channel status monitoring • Error detection and automatic notifications • Performance metrics and uptime tracking

Do you handle mapping updates?

Yes, mapping updates and maintenance are included in managed support packages. • Updates for new requirements and business rule changes • Version upgrades (X12 4010 to 5010, EDIFACT updates) • Custom mapping modifications as needed • Testing and validation before deployment

Can you add new trading partners?

Yes, new trading partner onboarding is included in most support packages. • Complete onboarding process for new partners • Requirements gathering and technical setup • Testing coordination and go-live support • Typically completed within 2-4 weeks

Do you provide regular reporting?

Yes, we provide monthly performance reports with insights and recommendations. • Transaction volumes and success rates • Uptime statistics and error analysis • Performance trends and optimization opportunities • Actionable recommendations for improvements

Can you help with EDI optimization?

Yes, we provide ongoing optimization services as part of managed support. • Performance tuning and error reduction • Process improvements and efficiency gains • Cost optimization opportunities • Proactive identification of improvement areas

What if we want to bring support in-house?

We provide knowledge transfer and documentation to help transition to in-house support. • Complete documentation and knowledge base access • Training for your team on EDI operations • Consulting support during transition period • Ongoing advisory support available if needed

Managed EDI Support

Monthly support packages for businesses requiring continuous EDI management. We handle monitoring, maintenance, and updates so you can focus on your business without worrying about EDI operations.

We ensure your EDI operations run smoothly 24/7, handling all technical complexity so you can focus on growing your business.

Reliable EDI operations with 99.9%+ uptime and minimal errors
Proactive issue detection and resolution before problems impact your business
Up-to-date mappings and configurations as requirements change
Scalable support that grows with your business and trading partner network
Peace of mind knowing experts are managing your EDI operations

What You Get

24/7 monitoring and alerting for all EDI transactions and systems
Proactive issue detection and resolution
Mapping updates and maintenance as requirements change
Trading partner onboarding assistance for new connections
Version upgrades (e.g., X12 4010 to 5010, EDIFACT updates)
Regular performance reporting and insights
Technical support and issue resolution
Ongoing optimisation and process improvements

Typical Engagement

Timeline

Monthly ongoing support with immediate start after setup. Initial setup and onboarding typically takes 1-2 weeks.

Deliverables

24/7 monitoring and alerting configuration
Monthly performance reports with insights and recommendations
Mapping updates and maintenance as needed
Trading partner onboarding as required
Issue resolution and technical support
Documentation and knowledge base access
Regular review meetings to discuss performance and improvements

Common Pitfalls We Prevent

Our experience helps you avoid these common mistakes:

Reactive support leading to extended downtime and business impact
Inadequate monitoring causing issues to go undetected until they become critical
Delayed mapping updates resulting in compliance issues and trading partner problems
Lack of documentation making troubleshooting and knowledge transfer difficult
Poor communication causing misunderstandings and delayed issue resolution

Managed EDI Support

What You Get

Typical Engagement

Timeline

Deliverables

Common Pitfalls We Prevent

Frequently Asked Questions

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